Refund Policy

Last updated 12 October 2026

Refund Policy

Goliath Guitar Tutorials sells digital membership access. This policy explains how refunds work for direct Goliath payments. Patreon payments remain handled by Patreon.

7-day money-back guarantee

Your first paid Goliath subscription comes with a 7-day money-back guarantee, once per customer. It covers Premium and Elite, on monthly and annual plans, for 7 days from the exact time of your first payment. If it is not for you, request a full refund using Refund my subscription in My Account or contact Support before your deadline. Your paid plan ends straight away when refunded. You keep your Free account and your progress. Previous paid subscribers and customers who have already used the guarantee are not eligible. Patreon payments and admin-granted or legacy access are not covered. This does not affect your statutory rights.

Digital access

Memberships, lessons, tabs, courses and video access are digital products. Using your membership does not stop you claiming the 7-day guarantee. Outside the guarantee, refunds may be limited once digital content has been made available, subject to your statutory rights.

Membership cancellation

You can cancel a direct Goliath subscription in Account, Membership. Cancelling stops future renewals. Access normally continues until the end of the current paid period.

Cancelling in Account, Membership does not automatically request a refund. To claim the 7-day guarantee, use the My Account refund button or email support@goliathguitartutorials.com before your deadline. Other refunds may be considered for a billing error or another issue that justifies them.

When refunds may be considered

Refunds may be considered where a payment was duplicated, charged in error, linked to the wrong account, affected by a technical access problem that we cannot resolve, or required by applicable consumer law.

When refunds may be refused

Outside the 7-day guarantee, refunds may be refused where access has been used, the customer changed their mind after using the digital content, or account sharing or misuse is suspected, subject to applicable consumer law. These limits do not restrict an eligible guarantee claim or your statutory rights.

Patreon payments

Patreon support and billing are handled by Patreon. If you support Goliath through Patreon, refund requests for Patreon charges should normally be handled through Patreon’s own process.

How to request help

To claim the guarantee, open My Account and choose Refund my subscription, then confirm once, or email support@goliathguitartutorials.com before the deadline shown in My Account in your local time. A successful refund ends your paid plan immediately. The refund normally reaches your card in 5–10 days. For other billing help, contact Support with your account email, payment date, amount and a short explanation. Do not send full card details.